Account Coordinator

Purpose  

The Account Coordinator will be responsible for the daily communication with assigned clients whether at a facility, MSP, VMS or Association.  The Account Coordinator will follow up on submittals with urgency and communicate updates and offers to recruiters and compliance. 

My number one task (before sales, before compliance, before management, and before any administrative duties I’ve been assigned) in this position is to be an AWESOME TEAMMATE and co-worker. 

To treat my colleagues, clients, peers, travelers with the utmost respect in all dealings.   

To perpetuate Focus Staff’s mission statement, and to really and truly make Focus Staff a “Unique and 'human' culture” 

To do my best, every day, to not let cynicism, personal affairs, personal hang ups, and misgivings affect the way I treat my peers at work. 

All things, again, all things come secondary to that job criteria. 

Life is short. Work hard. Be cool. Have fun. Kick ass. 

Key Responsibilities, Tasks and Outcomes  

• Relationship building with client reps / account managers at assigned clients 

• Follow up on all submittals to encourage interviews 

• Document all updates in SF, and communicate updates to the recruiter 

• Encourage increased assignment duration at offer…. 26 weeks plus 

• Assist compliance communications and post placement relations, become expert at clients’ compliance requirements, and assist with that knowledge at submittal/close/onboarding/etc. 

• Assess client responsiveness, engagement, and usage to identify potential strategic accounts. 

• Receive, Complete, Approve and provide first day instructions to the recruiters for all starts  

• Coordinate with and train AMA for assistance with clerical tasks specific to assigned clients 

• Escalate problem solving, conflict resolution with client to the assigned AM 

• The following items will be reviewed on a quarterly basis, quarter over quarter improvement is expected: 

• -Headcount, -Submittals, -Placements, -Cancellations. -Revenue, -Sub to Fill Ratio 

Education, Certifications & Experience 

• Knowledge of Excel and familiarity with Microsoft Word and computer application 

• Thorough communicator and genuinely enjoys people 

• Excellent problem solver, inquisitive and sound listener 

• Ambitious and articulate self-starter with an exceptional work ethic 

• Strong organizational abilities 

• Able to establish and maintain effective relationships throughout the organization as well as with clients 

• Has the ability to prioritize, manage multiple tasks, and meet deadlines. 

• Has a highly energetic and goal oriented personality 

• Knowledge of how to use social media effectively